Greatness in Difference.

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Orders / Returns

Orders

  • Order Confirmation: Upon placing an order, you will receive an order confirmation email. Please review this email carefully for accuracy.
  • Order Processing: We aim to process orders within 3-5 business days. However, during peak periods, processing times may be longer.
  • Order Cancellation: Orders may be cancelled prior to shipment. Please contact our customer service for assistance.
  • Order Changes: We cannot guarantee changes to an order once it has been submitted. Please double-check your order details before submitting.
  • Shipping: We offer standard shipping within US, Canada, Mexico, for a flat rate of [Price]. Orders typically arrive within [Number] business days. We also offer expedited shipping options at an additional cost. Order tracking information will be provided upon shipment.
  • Payment: We accept Visa, Mastercard, and other. All payments are processed securely through Square.

Returns

  • Return Eligibility: Items must be returned within 30 days of purchase, in unworn, unwashed, and undamaged condition with original tags attached.
  • Return Process: To initiate a return, please contact our customer service for a return authorization number (RA#) and shipping instructions.
  • Return Shipping: The customer is responsible for return shipping costs, unless the item is defective or the wrong item was shipped.
  • Refunds: Refunds will be issued to the original payment method within 3-5 business days of receiving the returned item.
  • Exchanges: We offer exchanges for different sizes or colors. Please contact customer service to initiate an exchange.
  • Sale Items: Sale items are final sale and cannot be returned or exchanged.

Additional Considerations:

  • Contact Information: For questions or concerns, please contact our customer service at [Email address] or [Phone number].
  • Damages: If you receive a damaged item, please contact our customer service within [Number] days of delivery to arrange for a replacement or refund.
  • Customer Service Hours: Our customer service team is available [Days of the week] from [Time] to [Time] [Time zone].