Orders / Returns
Orders
- Order Confirmation: Upon placing an order, you will receive an order confirmation email. Please review this email carefully for accuracy.
- Order Processing: We aim to process orders within 3-5 business days. However, during peak periods, processing times may be longer.
- Order Cancellation: Orders may be cancelled prior to shipment. Please contact our customer service for assistance.
- Order Changes: We cannot guarantee changes to an order once it has been submitted. Please double-check your order details before submitting.
- Shipping: We offer standard shipping within US, Canada, Mexico, for a flat rate of [Price]. Orders typically arrive within [Number] business days. We also offer expedited shipping options at an additional cost. Order tracking information will be provided upon shipment.
- Payment: We accept Visa, Mastercard, and other. All payments are processed securely through Square.
Returns
- Return Eligibility: Items must be returned within 30 days of purchase, in unworn, unwashed, and undamaged condition with original tags attached.
- Return Process: To initiate a return, please contact our customer service for a return authorization number (RA#) and shipping instructions.
- Return Shipping: The customer is responsible for return shipping costs, unless the item is defective or the wrong item was shipped.
- Refunds: Refunds will be issued to the original payment method within 3-5 business days of receiving the returned item.
- Exchanges: We offer exchanges for different sizes or colors. Please contact customer service to initiate an exchange.
- Sale Items: Sale items are final sale and cannot be returned or exchanged.
Additional Considerations:
- Contact Information: For questions or concerns, please contact our customer service at [Email address] or [Phone number].
- Damages: If you receive a damaged item, please contact our customer service within [Number] days of delivery to arrange for a replacement or refund.
- Customer Service Hours: Our customer service team is available [Days of the week] from [Time] to [Time] [Time zone].